Privacy Policy

About this policy

This policy explains how Shoppertize handles personal information when you browse our store, create an account, place an order, or contact us. The business and contact details at the end of this page identify the operator and the channels for privacy requests.

Information used to provide the store

We process the contact information, billing and shipping addresses, order details, account identifiers, and messages you provide. Our systems and service providers also process technical information such as IP addresses, browser information, security events, and session identifiers needed to operate and protect the store. Please provide only information needed for your order or request.

Why we use information

We use information to maintain accounts and carts, accept and fulfil orders, arrange delivery, process payments and refunds, answer support requests, prevent misuse, and meet applicable record-keeping obligations. Any optional marketing activity requires its own applicable permission; purchasing from us does not by itself subscribe you to promotional messages.

Service providers and disclosures

The store uses WooCommerce for commerce, Clerk for account authentication, and Cloudflare for hosting and delivery of the storefront. Payment providers and delivery partners receive the information necessary for their services. Those providers may process information in other countries, subject to applicable requirements. We may also disclose information where legally required or reasonably necessary to investigate fraud or protect legal rights. This policy does not authorize providers to use order information for unrelated purposes.

Payments and sessions

Payment processing is handled through the payment methods offered at checkout. Do not send passwords, card security codes, or full card details to support. Cookies and similar storage support authentication, cart continuity, security, and your selections. Blocking necessary storage can affect those functions. This notice is not consent to optional tracking.

Retention and security

Retention schedule: We retain your account information until you request deletion of your account. After receiving and verifying your request, we delete account information that is no longer needed. Records required for tax, accounting, disputes, or fraud prevention may need to be retained after an account or order is closed. We use reasonable safeguards appropriate to the information, but no online service can guarantee absolute security.

Your requests

Using the contact details below, you can ask about your information, request correction or deletion where applicable, or raise a privacy concern. We may need proportionate information to verify a request. Some information must be retained to complete transactions or meet legal obligations. Any rights and exceptions available under applicable law continue to apply.

Children and updates

Products intended for children should be purchased by a parent, guardian, or other adult able to enter a contract. Contact us if you believe a child has provided personal information without appropriate authorization. We may update this policy as our services or obligations change; the version applicable at the relevant time remains subject to your legal rights.