Shipping Policy

Delivery coverage

Shoppertize currently offers shipping to serviceable addresses in India. Availability depends on the delivery address, product, and delivery service. A country or postcode appearing in an address selector does not by itself guarantee that a delivery method is available for that order.

Dispatch and delivery

Order processing and dispatch time: Orders confirmed before 4 PM IST are dispatched the same day. Orders confirmed at or after 4 PM IST are dispatched the following day. Estimated transit time after dispatch: Usually within 3 days after dispatch. Delivery to restricted or disruption-affected areas may take up to 15 days after dispatch. Processing and transit are separate periods. Any estimate is subject to the actual order and destination; if a material delay occurs, contact us for assistance. A delivery estimate does not remove remedies available under applicable law.

Delivery charges

Shipping charges and any free-shipping conditions: Free shipping on all orders across India. Review the delivery method and final charges at checkout before placing your order. An unavailable delivery method or uncalculated delivery charge must not be treated as a promise of free delivery.

Address accuracy and delivery attempts

Check your recipient name, complete address, PIN code, and contact details before ordering. Contact us promptly if anything needs correction; an address change may not be possible after handover to the carrier. If delivery fails because an address is incorrect or access is unavailable, we will discuss the available options and any applicable disclosed charges before arranging another shipment.

Tracking, delays, and missing deliveries

Where a carrier provides tracking, use its shipment reference for progress updates. Contact support if tracking stops updating, the parcel is marked delivered but cannot be found, or the order does not arrive as expected. We will investigate with the delivery provider and work toward an appropriate resolution. Carrier involvement does not remove our obligations for your order.

Damage or incorrect items

Please check your order on arrival and report damage, missing items, or incorrect goods promptly with the order number and useful photographs where reasonably available. Keep relevant packaging until the issue is assessed. A missing unboxing video does not by itself remove statutory rights. See our Return and Refund Policy for remedies.

Cancellations

Cancellation window and process: You can cancel an order until it has been dispatched. Contact support with your order number. If a request arrives after dispatch, we will explain the return or delivery options and any charges that were properly disclosed. If Shoppertize cancels an order it cannot fulfil, amounts due will be refunded in accordance with applicable requirements.